FAQ

Is Greenwood a bank?

No. Greenwood is a financial technology company, not a bank, not a broker-dealer, and not a licensed custodian. The card is issued by a licensed card-issuing partner. Tokenized stocks are issued by regulated third parties.

What is stockback?

A percentage of every card purchase, paid to you as fractional tokenized shares instead of cash. See Stockback.

Do I own real shares?

You own a token backed one-to-one by a real share held in custody by a regulated issuer. You get the economic rights (price, dividends, splits) through that claim. It is not the share certificate itself, and voting rights depend on the issuer.

Can I get tokenized stocks where I live?

It depends on your jurisdiction and the issuer. Availability is genuinely restricted and differs between issuers. The app shows what is available to you.

What does membership cost?

Seed is free. Paid tiers are a yearly subscription, or lock GWOOD instead and the tier stays yours for as long as the tokens stay locked. See Membership.

Where does the yield come from?

From open lending markets on Morpho via a curated USDG vault. Borrowers post collateral and pay interest. Around 7% estimated APY today, variable, not guaranteed. We keep a share of anything above 3% and publish that share.

Is my money insured?

Accounts are not FDIC or SIPC insured, and we will never imply otherwise. Cover for smart contract failure is in procurement; when it is live we will publish exactly what it covers and what it does not.

Can I lose money on the Portfolio Line?

Yes. If your collateral falls far enough, part of your portfolio will be sold to repay the loan, potentially at a bad price. Read The Portfolio Line before enabling it.

What happens if Greenwood shuts down?

Your assets keep working. Your account is a standard smart account on a public chain, your keys are on your device, and we publish a guide to operating the account with third-party wallets. Greenwood disappearing would be inconvenient, not catastrophic.

Can I withdraw whenever I want?

Yes, to any wallet, with bank off-ramp coming. No windows, no notice periods, no exit fees. Withdrawals from Earn can queue in the rare case that underlying lending markets are fully utilized.

How long does verification take?

Usually a few minutes, up to an hour. You get an email when you submit and another when there is a decision. See Verification.

Why was my application rejected?

Almost always a photo issue: the photo of you was not a fresh live capture, there was glare on the document, or a typed field did not match what is printed. The app shows the exact reason, and you can start a new application immediately. See Verification.

Why do you need my SSN?

Only United States persons are asked, and it comes from the card issuer’s requirements, whichever document you verify with. It is encrypted at rest and used for issuance and compliance only.

My city is not in the list.

Pick the closest listed city. Your street address and postal code go through exactly as you type them and carry your real location.

Can I add the card to Apple Pay or Google Pay?

Yes. Open the wallet app, add a card manually, and copy the number from the card’s Details view. The Wallet button on the Card tab walks you through it.

Can I deposit stocks?

Yes. Send Robinhood stock tokens on Robinhood Chain to your address, from Receive, and they appear in your Stocks account with live prices.

Which stock does stockback buy?

SPY by default, which tracks the S&P 500. Change it any time in Earn; the change applies to future payouts. See Stockback.

How do I reach a human?

Message @greenwoodfibot on Telegram. Common questions get answered instantly; anything else opens a ticket a human reads.